Information We Collect

When you contact us for corporate flower arrangements or gift services, we gather information you submit voluntarily. This includes your name, business name, email address, phone number, delivery addresses, and specific requirements for your floral needs. We also collect payment information when you place orders, though this is processed securely through our payment partners.

For our corporate clients, we may collect additional business information such as company registration details, preferred delivery schedules, and budget requirements. This helps us provide tailored service that meets your business needs.

Our website automatically collects certain technical information when you visit. This includes your IP address, browser type, device information, and how you navigate through our site. We use this data to improve our website performance and understand how clients find our services.

How We Use Your Information

We use your personal information primarily to fulfill flower orders and provide excellent customer service. This includes processing your orders, coordinating deliveries, creating custom arrangements based on your requirements, and communicating about your service needs.

We also use information to improve our services and website experience. This helps us understand which corporate floral services are most valuable to our clients and how we can better serve the business community in United Kingdom.

Information Sharing and Disclosure

Urban Field Labs respects your privacy and does not sell your personal information to third parties. We only share information when necessary to provide our services or when legally required.

We may share necessary information with trusted service partners who help us operate our business. This includes delivery partners, payment processors, and technical service providers. These partners are contractually obligated to protect your information and use it only for the specific services they provide to us.

We may disclose information if required by law, court order, or government request. We may also share information to protect our rights, property, or safety, or the safety of our customers and employees.

Data Security Measures

We prioritize protecting your personal information and implement suitable technical and organizational safeguards to shield it. This involves secure storage, encrypted communications, and restricted access to personal data within our organization.

Although we employ robust security measures, no online transmission method is completely secure. We continually refine our security practices to counter evolving threats.

Your Privacy Rights

You hold important rights regarding your personal data. Depending on applicable laws, you may be entitled to access, correct, erase, or limit how your information is used.

To exercise these rights, please reach out using the contact details provided at the end of this policy. We will respond within a reasonable period as required by applicable law.

Data Retention

We retain personal information only as long as needed to supply our services and comply with legal obligations. Retention durations vary by data type and collection purpose.

Cookies and Website Tracking

This site uses cookies and similar technologies to enhance your browsing experience and understand how visitors interact with our site. Cookies enable us to remember your preferences and evaluate website performance.

You can manage cookie choices in your browser settings. However, turning off certain cookies may affect how the site functions. For detailed information about our cookie practices, please review our Cookie Policy.

Third-Party Links

Our site might include links to third-party websites or services. This privacy policy covers only Urban Field Labs and our site. We are not accountable for the privacy practices of external sites.

We urge you to review the privacy policies of any third-party websites you access via links on our site.

Policy Changes

We might revise this privacy policy from time to time to reflect changes in our practices, the services we provide, or applicable laws. If we implement major updates, we will refresh the "Last Updated" timestamp at the top of this document.

We invite you to review this policy occasionally to stay informed about how we safeguard your privacy.

Privacy Contact

If you have questions about this privacy policy, wish to exercise your privacy rights, or have concerns about our handling of your information, please contact us.